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Do you have a clear understanding of the current state of your organization?
Knowing the state of your current situation is the first step in improving
performance. As consultants uniquely specialized in assessing and presenting
a clear picture of organizations and departments, we can help. The current-state
assessment can range from a limited diagnostic "check-up" to
a more comprehensive root-cause assessment. The Crossroads Group offers
four general types of assessments. These include:
The
Organizational Assessment™: Ideal for organizations
with fifty employees or less or which are "out-growing" their
current organizational structure.
The Departmental Assessment™:
Ideal for departments within an organization which are not meeting profitability,
quality, or service objectives. The focus may be process or people performance
or both.
The
Symptomatic Assessment™: A unique approach which
targets a particular area of organizational "pain" (e.g. poor
quality, wait time, inefficiency, etc.).
The
Growth Assessment™: Ideal for organizations which
seek to enter new markets or achieve improved sales or marketing performance.
The
Crossroads Group using a unique combination of observation, stakeholder
interviews, research, and performance measurement analysis to provide
an assessment report in either written or presentation format. Assessments
generally require only two to three weeks to complete and the scope typically
includes SWOT
Analysis, PEST
Analysis, process-flow analysis, performance measures, employee performance,
internal service, cross-functional teamwork and communication, customer
satisfaction, and industry research.
Areas
assessed may include:
- Strategy
and Growth: Is there a clear strategic/tactical direction,
leveraging internal competencies with external opportunities to grow?
- Scorecard
Measures: Is there a balanced (individual/departmental)
scorecard measurement system allowing management to proactively monitor
the right measures on a real-time basis?
- Employee
& Process Performance: Are employees performing
and are processes optimized for effective delivery and execution of
goals and objectives?
- Teamwork:
Are departments and related processes integrated and communicating
across functional and departmental boundaries?
- Service: Are
the needs and expectations of internal and external customers being
met? Is customer feedback being captured and utilized?
The
key benefits of the assessment include a clearer picture of your current
reality, the identification of specific opportunities for improvement,
the review and/or establishment of strategic or tactical scorecard performance
measures, and the development and presentation of specific actionable
recommendations which will impact baseline measures.
All
assessment services are provided under strict confidentiality provisions,
provided tactfully with staff, and are provided with no obligation to
contract for future services.
For more information on Current State Assessment services click here.
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