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It's
no secret that satisfied employees often make better employees. While
employee satisfaction is not the only ingredient needed for organizational
performance, it is a prerequisite for performance and retention. The cost
associated with not assessing and addressing employee satisfaction
perceptions is high. These costs include:
- Direct
Costs of turnover that can be measured
directly fall into two categories; separation costs and replacement
costs. Separation costs include severance pay, costs associated
with lost organizational productivity, and possible litigation costs,
particularly for involuntary separation. Replacement costs include recruiting,
interviewing, onboarding, processing, orientation, and training expenses.
- Indirect
Costs of turnover can be even more
significant t. Valuable intellectual capital is lost, resulting in a
general loss of productivity. Employee
morale and productivity is also adversely impacted.
Third party questionaire processing preserves the perception and the reality
of confidentiality, key to ensuring candid and valid
results. A number of methodology options are available, producing the
following standard reports (click blue links below to
view reports or contact us for samples):
- Aggregate
Score Report: Rank all questions by average, top-box scores,
bottom-box scores, and variation. Assess score trends for each question.
View results by category.
- Verbatim
Employee Comment Report: View positive and negative employee
comments by-site or specialty area, sorted in order of overall satisfaction.
Manually processed comments ensures legibility and grouping.
- Cross-tabulation
Report:
Drill down to the next level with scores by-site, by-tenure,
by-gender, by-position, by-status (full-time or part-time), or by-department.
- By-Manager
Score Comparison Report: Assess
by-manager strengths and weakness in key areas such as performance feedback,
communication, and recognition, as peceived by subordinate employees.
- By-Manager
Trend Report: Assess
by-manager score improvement or decline for all questions, as peceived
by subordinate employees.
Our
questionnaire tool has been used by numerous centers and covers all the
key driver areas related to employee satisfaction, committment, and engagement.
Reports can be benchmarked against industry averages (health centers only).
For a copy of this questionnaire, please contact us.
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