Employee Satisfaction Perceptions
Retention, Engagement, and Performance





It's no secret that satisfied employees often make better employees. While employee satisfaction is not the only ingredient needed for organizational performance, it is a prerequisite for performance and retention. The cost associated with not assessing and addressing employee satisfaction perceptions is high. These costs include:

  • Direct Costs of turnover that can be measured directly fall into two categories; separation costs and replacement costs. Separation costs include severance pay, costs associated with lost organizational productivity, and possible litigation costs, particularly for involuntary separation. Replacement costs include recruiting, interviewing, onboarding, processing, orientation, and training expenses.
  • Indirect Costs of turnover can be even more significant t. Valuable intellectual capital is lost, resulting in a general loss of productivity. Employee morale and productivity is also adversely impacted.

Third party questionaire processing preserves the perception and the reality of confidentiality, key to ensuring candid and valid results. A number of methodology options are available, producing the following standard reports (click blue links below to view reports or contact us for samples):

  • Aggregate Score Report: Rank all questions by average, top-box scores, bottom-box scores, and variation. Assess score trends for each question. View results by category.
  • Verbatim Employee Comment Report: View positive and negative employee comments by-site or specialty area, sorted in order of overall satisfaction. Manually processed comments ensures legibility and grouping.
  • Cross-tabulation Report: Drill down to the next level with scores by-site, by-tenure, by-gender, by-position, by-status (full-time or part-time), or by-department.
  • By-Manager Score Comparison Report: Assess by-manager strengths and weakness in key areas such as performance feedback, communication, and recognition, as peceived by subordinate employees.
  • By-Manager Trend Report: Assess by-manager score improvement or decline for all questions, as peceived by subordinate employees.

Our questionnaire tool has been used by numerous centers and covers all the key driver areas related to employee satisfaction, committment, and engagement. Reports can be benchmarked against industry averages (health centers only). For a copy of this questionnaire, please contact us.