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It's
no secret that satisfied employees often make better employees. While
employee satisfaction is not the only ingredient needed for engagement and organizational
performance, it is a prerequisite. The cost
associated with not assessing and addressing employee satisfaction
perceptions is high and include:
- Direct
Costs fall into two categories; separation costs and replacement
costs. Separation costs include severance pay, costs associated
with lost organizational productivity, and possible litigation costs,
particularly for involuntary separation. Replacement costs include recruiting,
interviewing, onboarding, processing, orientation, and training expenses.
- Indirect
Costs of turnover can be even more
significant. Valuable experience and relationship capital is lost, often resulting in reduced productivity and morale among remaining employees.
Administering a survey via a third-party has numerous advantages; these include professional reporting, benchmarking, and more candid responses by employees (real and perceived preseveration of confidentiality).
Click below to sample our reporting (note: these reports are customizable; not all features shown):
- Organizational
Score Report: Rank all questions by average, top-box scores,
bottom-box scores, and variation. Assess score trends for each question. This report is often provided by-site as well for orgnanizations with multiple sites.
- Verbatim
Employee Comment Report: View positive and negative employee
comments by-site or specialty area, sorted in order of overall satisfaction.
Manually processed comments ensures legibility and grouping.
- Cross-tabulation
Report: Drill down to the next level with scores by-site, by-tenure,
by-gender, by-position, by-status (full-time or part-time), or by-department.
- By-Manager
Score Comparison Report: Assess
by-manager strengths and weakness in key areas such as performance feedback,
communication, and recognition, as peceived by subordinate employees.
- By-Manager
Trend Report: Assess
by-manager score improvement or decline for all questions, as peceived
by subordinate employees.
Our
questionnaire tool has been used by numerous centers and covers all the
key driver areas related to employee satisfaction, committment, and engagement.
Reports can be benchmarked against industry averages (health centers).
For a copy of this questionnaire, please contact us.
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