Internal Customer Satisfaction:

For organizations to effectively serve external clients, internal departments and business functions must be effectively servicing one another. Failure to adequately service internal customers will have direct negative repercussions on external customers. However, organizations often lack internal customer satisfaction measures which define expectations and create internal accountability.

The Crossroads Group supports organizations that wish to develop scorecard measures for assessing the quality of internal service delivery within their organizations (e.g. MIS, Operations, Accounting). Constructs for satisfaction are developed collaboratively, allowing the internal customers to define and prioritize their requirements.

This service is ideal for organizations with multiple departments and/or branches.

For more information on Internal Customer Satisfaction services click here.