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"Can't
I administer surveys to patients on-site and save money?"
Some executives ask this question and attempt to conduct surveys on their
own in an effort to save scarce financial resources. However, when the
cost of administration (labor and resources) is factored together with
the quality of the end-product, these organizations may be selling themselves
short. Outsourcing patient satisfaction measurement, tabulation, processing,
and reporting allows healthcare providers to not only improve outcomes
but also to focus on what they do best...which is providing healthcare.
The
Rapid-Response System allows healthcare organizations with limited resources
to balance the need for a high-quality professional survey
with cost-constraints. The end result is a high-quality strategic scorecard
measure and tool resulting to higher patient satisfaction. Patient
satisfaction translates into better clinical outcomes, increased patient
loyalty, improved community image, and improved financial performance.
Developed
through years of experience
working with healthcare centers, the table below compares the Rapid-Response
Survey to an internally administered survey system feature-by-features:
| Service
Features |
Internally
Administered Survey |
Rapid-Response
System |
| Repor
Frequency |
Varies,
Delays Frequent |
Weekly,
Bi-Weekly, Monthly, or Quarterly. Always on time. |
| Sample
Sizes (n) |
Small,
Unpredictable |
Large
and Reliable (95% Statistical Confidence Level) |
| Burden
on Clinical Staff and Internal Resources |
High,
Distracting to Caregivers |
None |
| Quality
of Verbatim Comments |
Poor,
Low Detail |
VERY
Detailed, Highly Useful |
| Respondent
Bias |
Potentially
Very High |
Low to None |
| Consistency
of Approach |
Often
Varies By Clinical Service Area or Manager |
Consistent
for all locations/specialties |
| Reporting
Speed |
Varies |
Within
2 Weeks of Last Survey |
| Score
Presentation |
Seldom |
Customized
for Board or Staff |
| Credibility
of Scores With Staff and Outside Entities |
Low |
High
(Objective Third-Party) |
| Level
of Analysis |
Low |
High |
|
Benchmarking |
No |
Yes-
Internal and External Using HRSA Approved Format |
| Ultimate
Impact |
Minimal |
High-
Multiple Benefits |
| Cost |
Much
Higher Than Realized When Hidden Costs Factored |
Low,
Customized to Budget |
Patient
satisfaction relates to the core mission of any health provider and is
just too important not to do it right. Now it can be done in a community
health setting without breaking the budget. Allow The Crossroads Group
to provide you with a free estimate
of what it would take to implement The Rapid-Response System in your organization.
To read a current client testimonial, click
here.
To
view sample reports, click here.
Risk-free
trial offer:
No advance deposits. Experience the difference. Try our service at no
obligation to continue. Cancel at any time.
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