Selecting the best hardware and software from the right vendor is only a part of the challenge organizations face when seeking to upgrade technology. Integrating the new technology within the organization's business model is also vital. If new technology is not carefully integrated with existing processes and properly introduced to employees, the results will invariably lead to disappointment. Whether the goal is process improvement or process reengineering, the Crossroads Group can support your organization in the following areas:

Goals & Expectations: Ensure that the reasons for the IT investment are clear to all and that ROI measures are established. This will help ensure that the project supports the organizational mission and help the organization overcome resistance to change.

IT Needs Assessment: Before investing the big dollars in hardware and implementation, get feedback from end-users regarding key features and reporting requirements so that this is built into the system before roll-out. This will not only ensure a better product, but help your organization minimize resistance to change.

Failure-Mode-Effect Analysis: "Kick the tires" on the new IT-driven process before "going live". Eliminate potential pitfalls, and the adverse implications of these pitfalls, before they actually occur.

Standard Operating Procedures and Training: Most IT vendors train on their particular product but not on how to integrate within the context of broader processes. Help ensure optimal and consistent application of new technology and to overcome natural resistance to change.

If interested in more information on technology integration services, please contact The Crossroads Group, Inc. for a complementary assessment of your needs and requirements.