"Lifespan
Health has found that the Crossroads Group’s surveys are priceless
in terms of the opportunities for our Center to improve both internal
and external processes and perceptions. I would recommend the service
to any Center who is interested in improving performance and quality."
(Ms.
Y. T. "Janie" McGinley, Chief Excecutive Officer, Lifespan
Health)
"First
Choice Community Health Centers first began utilizing The Crossroads
Group, Inc. in 2007 to provide comprehensive strategic planning services...they
executed this assignment and responsibilities with care, skill and diligence
as guaranteed. The Crossroads Group would be a great asset to any company,
and I highly recommend utilizing their services."
(Ms. Sheila Simmons, Chief Executive Officer, First
Choice Community Health Centers)
"I
would like to offer my highest commendation of the Crossroads Group
to any organization seeking to utilize their services. Experience, commitment
to quality, and integrity truly set them apart from other firms."
(Ms. Gwendolyn Reed; Chief Executive Officer,
Anson Regional Medical Services)
“The
Rapid-Response System provided our hospital with a detailed and actionable
reporting system to complement our hospital-wide survey. Facilitated
team meetings helped ensure meaningful actions. I highly recommend this
system to any healthcare organization seeking to improve patient satisfaction.”
(Mr. Victor Maya; Chief Executive Officer, Kendall
Regional Medical Center)
"It
is my pleasure to offer this recommendation for the Crossroads Group.
Each phase of the project has been presented with clarity and obvious
attention to our specific needs. We have been impressed with his ability
to tailor the project exactly to our organization and our strategic
goals. The work product has exceeded our expectations in its detail
and application to our future growth initiatives."
(Ms.
Diana Olsen, Marketing and Community Relations Manager, HealthPoint
Community Health Centers)
“Mark
Robledo has presented as a speaker at three of our annual conferences
(2005, 2006, 2007). His presentations on service excellence and employee
performance have been well received by executives participating in these
sessions. I have also received strong recommendations from Florida health
centers using the Crossroads Group. I highly recommend Mr. Robledo and
his company's services to both associations and health centers."
(Ms. Claire Clements, Florida
Association of Community Health Centers Event Planning and Member
Relations 2005-2008)
"The
Crossroads Group provided me with the tools and support needed to achieve
sustained improvement in our Gallup score. We were able to reverse a
downward trend and achieve a 10% improvement (and climbing) in our Gallup
score within several months. The Rapid-Response System works! I highly
recommend The Crossroads Group to any organization seeking to improve
their patient satisfaction scores."
(Ms. Lina Utrera, Medical Surgical Director Kendall
Regional Medical Center)
"The
Crossroads Group has been instrumental helping the Florida Association
of Nonprofit Organizations (FANO) plan for a Committee Planning Retreat.
Their support with Board of Directors interviews, membership surveys,
and committees is helping our strategic planning become an integral
tool that builds our future. As a result of their work, FANO committee
activities are now aligned with our strategic goals. I highly recommend
the Crossroads Group to any organization seeking to achieve a measurable
alignment between customer-driven goals and operations."
(Ms. Marina Pavlov, CEO Florida
Association of Nonprofit Organizations)
"The Crossroads Group was a pleasure to work
with and provided a thorough and insightful assessment of our current
situation along with targeted recommendations designed to improve resource
utilization, customer service, and member satisfaction. My expectations
were exceeded and the services provided supported my efforts to implement
a marketing strategy directed towards membership expansion, improved
community image, and operational improvement."
(Mr. Phillip Bloom, Marketing and Membership Director, Alper
JCC)
"The
Crossroads Group has provided invaluable support to the Miami Christian
Chamber of Commerce during its development. Their work and knowledge
have propelled the organization into a direction, that would have not
been possible were they not involved. All projects that they have handled
are carried through with the utmost professionalism and on a timely
basis. Thanks in part to their work and effort the vision for a Christian
Chamber of Commerce will become a reality early in 2005."
(Mr. Rene A. Hernadez, President Miami
Christian Chamber of Commerce)
"We
just completed a major public event which served as a market test to
see the viability of repeating this event in other markets across the
country. We worked with the Crossroads Group to survey participants
after the event and not only was the result quite positive, but very
importantly, we were able to assess several different aspects of the
event and make modifications to our next event with great confidence!
The professionalism of the Crossroads Group only enhanced our already
good standing with the participants and provided us with great information
in an easy to understand, visually compelling format. I am extraordinarily
pleased with the care, attention and finished product we
obtained from the Crossroads Group and will openly endorse them to others
needing rapid response marketing data."
(Mr. Michael Pink Principal, Selling
Among Wolves)
"I
am impressed with the breadth of skill, the timeliness and professionalism
offered by The Crossroads Group. The interpersonal skills with my staff
and the quality of the work which have consistently been provided have
been superb and always delivered as promised. I offer my fullest recommendation.
The business plan was instrumental in moving us towards a growth strategy."
(Ms. Marisol Sangles, Director Mercy
Hospital Lab Associates)
"The
Crossroads Group was of great value to our organization. By guiding
us through the process improvement and standardization process for our
hiring process, our bank was able to realize improved staff utilization,
significant waste and rework reduction, an improved applicant pool,
and reduced time-to-fill times. I highly recommend The Crossroads Group
to any organization seeking to improve any process within their organization."
(Mr. Tony Marco, frm. Senior Vice-President Human Resources
Ocean Bank)
"We
recently contracted the Crossroads Group to conduct an assessment of
our Pediatric practice. We were impressed with the professionalism,
the manner in which Mr. Robledo interacted with our staff, and most
importantly the results of the assessment. Opportunities to improve
staff performance, measures, efficiency, and patient capacity/volume
were identified, contributing to the strategic direction of the practice.
I highly recommend The Crossroads Group to any small office practice."
(Dr. Emilio Lopez, Kendall Pediatric Associates)
