"In
addition to unifying the goals and objectives of the corporation, The
Crossroads Group conducted rigorous, professional survey analysis of
patient satisfaction, target population community perceptions, employee
satisfaction, organizational effectivess, board effectiveness, action
planning and facilitation within a bundled nature of services."
(Ms.
Sheila Simmons; Chief Executive Officer, First
Choice Community Health Centers)
"Lifespan
Health has found that the Crossroads Group’s surveys are priceless
in terms of the opportunities for our Center to improve both internal
and external processes and perceptions. I would recommend the service
to any Center who is interested in improving performance and quality."
(Ms.
Y. T. "Janie" McGinley; Chief Excecutive Officer, Lifespan
Health)
"The
Crossroads Group exceeded our expectations with their thorough approach
to questionnaire design, and professional actionable reporting. Most
importantly, they demonstrated an exceptional ability to communicate
with the unique audience serviced by Anson Regional Medical Services."
(Ms. Gwendolyn Reed; Chief Executive Officer, Anson Regional Medical
Services)
"It
is my pleasure to offer this recommendation for the Crossroads Group.
Each phase of the project has been presented with clarity and obvious
attention to our specific needs. We have been impressed with his ability
to tailor the project exactly to our organization and our strategic
goals. The work product has exceeded our expectations in its detail
and application to our future growth initiatives."
(Ms. Diana Olsen, Marketing and Community Relations Manager;Community
Health Centers of King County)
"The
Crossroads Group is an innovative firm offering a cost-effective patient
satisfaction measurement system which is central to our efforts to boost
patient referral generation, loyalty, and new patient retention. Essentially,
they are randomly contacting our patients and providing us with regular
reporting. The level of quality allows us to report by-center, by-provider
(scores), and assess trends for each of our questions...I highly recommend
this service as both a client satisfaction scorecard measure and a service
excellence and recovery tool for any health center."
(Ms. Ivy Fairchild; Chief Development Officer, Urban
Health Plan)
"I
can attest after many years working in community health, that this is
the best service excellence reporting system I have seen anywhere in
community health."
(Ms. Mary Baldwin; Director of Nursing/Performance Improvement
Coordinator
Lincoln Community Health Center)
"In
summary, our experience with The Crossroads Group has been highly favorable.
They are trustworthy, work well with our team, and honor their commitments.
The quality and utility of the reports has exceeded our expectations.
I would recommend this firm to any organization seeking measurable improvement
in service excellence."
(Mr. Caleb Davis; Chief Executive Officer, Helen
Bentley Family Health Center)
"We
could have never internally conducted the in-depth examination that
we have received from Crossroads. Without reservation, I am happy to
refer Crossroads to anyone looking to improve their organization."
(Mr. Edwin W. Brown; President and Chief Executive Officer,
Florida Community Health Centers,
Inc.)
