Is it time to improve patient wait time? The number one complaint from patients today in many healthcare settings is "The wait was too long". This contributes to:

• Unpleasant or even hostile waiting areas
• Patient dissatisfaction and low staff morale
• Reduced access to care and patient throughput
• Decreased patient loyalty, referrals, and volume
• Inefficient utilization of resources
• Decreased revenue and profitability

Wait time issues are a chronic problem in a multitude of clinical environments ranging from Emergecy Care to Family Medicine. Excessive patient waits can occur during scheduling, registration, arrival, exam area waits, or discharge. Now, for the first time there is an affordable, easy-to-implement system which measures and improves patient wait time:

Patient Wait-Time Measurement: Monitor actual and perceived waiting times. Assess patient wait by service area and/or by-provider for any time period.

Patient Wait-Time Improvement: Allow our experienced expert consultant to assess supply and demand patterns while identifying staff-related and systemic root causes for delays affecting patient flow.

Not pleased with the state of your wait? Allow us to assess your current situation, a provide you with a measurable outcome proposal that is guaranteed to improve patients satisfaction and positively affect your organization's bottom line. Contact us for more information.