Home Health Evaluation Surveys

Getting Home Health Surveys completed can challenging – not all vendors are up to the task. Without telephonic surveys conducted by trained interviewers, backed by over 20 years of experience generating sufficient sample sizes through a valid high-quality interview to ensure respondents understand what they are evaluating, this is unlikely. Our smart logic system links to the sampling data file, ensuring that the right questions are asked of the right types of patients.

We are known to offer the most advanced and customized reporting platform available with filtered score ranking, significance-testing, trending, cross-tabulations, key driver analysis, sentiment analysis. Filter results by-provider, site, or specialty or analyze narratives with advanced AI-driven sentiment analysis. Our new Feedback Fusion system also makes documenting a response to service recovery eligible patients easy and effective. PDF reports, executive summaries, and data extracts also provided.

We work with each client to incorporate the methodology which aligns with survey project goals. Integrated Phone, email, mail, and text-to-web methodologies available and weighting is customized. Real-time count management ensures that a significant number of completed surveys are generated, not only in the aggregate, but by-provider, site, or service line (making reporting much more insightful).

As a certified survey vendor, we prioritize data security and patient privacy by maintaining strict adherence to HIPAA regulations and industry best practices. Our systems are protected with robust cybersecurity measures to ensure the confidentiality, integrity, and availability of all survey data collected and stored.

We provide every client—regardless of size—with personalized support to ensure survey results go beyond measurement and/or standard quality reporting but also drive meaningful improvement. Our reports are designed to engage all stakeholders, from board members and administrators to front-line staff. Each report includes actionable insights to address low-performing areas, and we offer access to trusted partners for deeper consulting support when needed.