Our Services

Patient & Consumer Surveys

Employee Surveys & HR Services

Custom Surveys & Consulting

Since 2003, the mission of The Crossroads Group is simply to help organizations “hear the voice of the customer or stakeholder” and to respond to that voice with meaningful action designed to produce a measurable result. As an organizational development firm specializing in survey design as well as improvement facilitation, The Crossroads Group helps organizations improve both effectiveness (doing the right things) and efficiency (doing things right), both of which are critical in today’s fast-changing competitive environment.

What Our Customers Are Saying


2024 Health Plan CAHPS Certified Vendor


Official CPG Vendor