Patient No-Show Surveys
Reduce No-Shows. Improve Access. Strengthen Patient Relationships.
Missed appointments cost more than just time—they impact care continuity, revenue, and patient outcomes. Our No-Show Survey solution helps health centers uncover the real reasons behind patient absences by going straight to the source: your patients. Whether it’s transportation barriers, scheduling conflicts, or communication breakdowns, we help you identify the key drivers of no-shows and provide the data you need to implement targeted, effective interventions. Delivered via text, email, or phone, our surveys are short, accessible, and designed for high response rates—making it easier than ever to turn patient feedback into action.
Key Features
Reach the Right Patients the Right Way
Experts at reaching the right patients in a manner which elicits honest and candid feedback regarding the reasons for a missed appointment. Reach patients who either missed their most recent appointment, new patients, or patients who have frequently missed appointments to determine root causes.
Identify Barriers to Access
Identify potential barriers related to communication, transportation, hours of operation, childcare, or other possible factors as well as preferred appointment days and/or times.
Assess Communication Preferences
Determine whether patients or caregivers received an appointment reminder for the missed appointment(s) and whether this mode of communication is effective. Determine whether respondents would like to be contacted to re-schedule another appointment (we will provide a follow-up report).
Contact Us
Compare our process to your current survey process at no obligation.