Access to Care Surveys

We design and administer surveys that evaluate patients’ ability to access timely and appropriate healthcare services. These surveys are tailored to identify barriers that may hinder care, including issues related to scheduling, transportation, language, cost, provider availability, and other social determinants of health. By capturing patient-reported data, we help healthcare organizations uncover actionable insights to improve access, reduce disparities, and ensure more equitable care for the communities they serve.

Bridging the Gap Between Need and Access

Key Features

Identify Barriers to Care

Our Access to Care surveys are designed to uncover the real-world challenges patients face when trying to obtain healthcare. Common learning objectives include:

  • Identifying logistical, financial, linguistic, and systemic barriers to care

  • Understanding how timely and convenient care is from the patient perspective

  • Measuring awareness of available services and care options

  • Highlighting unmet needs and potential health disparities

These insights help organizations align operational strategies with the actual experiences of their patients.

Reporting and Insights

We provide clear, actionable reports that turn raw survey data into meaningful guidance:

  • Visual dashboards highlighting key access barriers
  • Comparisons by demographic groups to detect inequities
  • Heat maps and trend analyses to identify geographic or systemic patterns
  • Executive summaries and recommendations for operational improvements

Our reporting equips leadership and care teams with the information needed to drive targeted changes.

Customization & Flexibility

Every organization serves a unique population—and we believe the survey should reflect that. We work closely with our clients to:

  • Tailor question sets to address specific community or organizational concerns
  • Align survey language and methodology to best reach the intended audience
  • Support multi-modal administration (e.g., phone, text, web, in-person) for maximum reach
  • Integrate findings into existing quality improvement or strategic initiatives

Whether you’re addressing rural access, multilingual populations, or specialized services, we design the survey around your goals.

Contact Us

Compare our process to your current survey process at no obligation.

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