Emergency Room and Urgent Care Patient Surveys

Whether conducted electronically (text or email) or telephonically in multiple languages, our process ensures that respondents are able to provide timely feedback while recollection is highest. Leverage random sampling techniques to ensure a representative sample while not burdening all patients with a survey after each and every visit.

Our methodology ensures that all patients are eligible (not just those likely to complete a text survey), and detailed actionable narratives are captured. Ensure that a sufficient representative sample size of surveys is completed based on sites, providers, or other variables.

We are known to offer the most advanced and customized reporting platform available with filtered score ranking, significance-testing, trending, cross-tabulations, key driver analysis, sentiment analysis, and benchmarking. Filter results by-provider, site, or specialty or analyze narratives with advanced AI-driven sentiment analysis.

Real-time notifications related to dissatisfied respondents enables rapid follow-up contact and where needed, service recovery. Our new Feedback Fusion system also makes documenting a response to service recovery eligible patients easy and effective.

Assess and improve in key areas such as wait-to-see provider, triage experience, medical assistant interactions, provider interactions, diagnostics and imaging staff, as well as the discharge process. Other key measures can be easily integrated for comprehensive evaluation of the patient and/or caregiver experience.

Surveys available in English, Spanish, and other languages to capture diverse patient perspectives.