Hospital Surveys

Our survey process adaptable not only to ensure sufficient sample sizes at the hospital level but also for each of the specialty areas in the hospital. This includes Medical Surgical, Telemetry, Intensive Care, Outpatient, Ambulatory, and Surgical Care, Wound Care, OB, Neo-Natal, Coronary Care, Specialty Areas, and Behavioral Health.

Questionnaire design follows industry standards to meet HEDIS HCAHPS guidelines while also being adaptable for each service line. Our Smart-Logic survey system ensures that the perfect blend of standardization and flexibility is incorporated, with some questions applicable for all service lines and others unique to specific areas. Wording and skip logic is adapted automatically.

Our platform is known to offer the most advanced and customized reporting platform available with filtered score ranking, significance-testing, trending, cross-tabulations, key driver analysis, sentiment analysis, and benchmarking. Filter results by-provider, site, or specialty or analyze narratives with advanced AI-driven sentiment analysis. Contact us for a free demo walk through.

How you survey matters. We work with each client to incorporate the methodology which aligns with survey project goals. Integrated Phone, email, and text-to-web methodologies available and weighting is customized. Real-time count management ensures that a significant number of completed surveys are generated, not only in the aggregate, but by-provider, floor, or specialty (making reporting much more insightful).

We provide every client—regardless of size—with personalized support to ensure survey results go beyond measurement and/or standard quality reporting but also drive meaningful improvement. Our reports are designed to engage all stakeholders, from board members and administrators to front-line staff. Each report includes actionable insights to address low-performing areas, and we offer access to trusted partners for deeper consulting support when needed.

Surveys available in multiple languages beyond English and Spanish, ensuring that all patients have a voice and are represented in the survey process.