Patient Affordability Feedback
The Crossroads Group helps organizations to meet requirements to evaluate their payment programs at least once every three years as well as for strategic insight related to cost perceptions. Our customized survey solutions capture patient perceptions of their ability to pay, identify barriers to accessing care, and assess awareness and satisfaction with the sliding fee scale. By providing actionable insights across income levels, we enable health centers to document compliance, inform improvements, and strengthen equitable access to care.
Key Features
Cost-Effective Guaranteed Sample Sizes with Fast Turnaround
Quickly and efficiently sample from the sliding fee scale and self-pay population with completed survey sample sizes that are statistically-significant. Complete the project from start to finish within 45 days or less.
Actionable and Compliant Reporting
Analyze patient feedback to uncover common barriers related to cost, awareness of the sliding fee scale, and perceived ability to pay for care. Report results in aggregate and by sliding fee scale category. Assess competitiveness relative to other healthcare providers.
Data Security and Confidentiality
As a certified survey vendor, we prioritize data security and patient privacy by maintaining strict adherence to HIPAA regulations and industry best practices. Our systems are protected with robust cybersecurity measures to ensure the confidentiality, integrity, and availability of all survey data collected and stored. Robust data security policies and procedures are backed by state-of-the art cyber-security infrastructure.
Contact Us
Compare our process to your current survey process at no obligation.