Lost-to-Care Surveys
Our Lost to Care Survey helps health centers understand why patients have not returned for care after a set period—typically 18 months. Through targeted outreach, we identify root causes behind the lapse in visits, including whether patients have sought care elsewhere or experienced barriers such as access, satisfaction, or communication issues.
This survey also provides an opportunity to re-engage patients who may still be interested in scheduling an appointment, helping you improve continuity of care, reduce patient attrition, and support population health goals.
Key Features
Key Benefits
- Identify why patients disengaged from care
- Uncover patterns and root causes of attrition
- Determine if patients are still in need of services
- Create a pathway for reconnection and follow-up care
Reporting Elements
Specific actionable insight related to reasons for not having returned (which may be multi-faceted) and identification of possible access or service related root-causes. Specific listing of alternatives sources of care, if any, including emergency services. Competitive comparative assessment of your organization relatives to others may also be included.
Follow-up and Engagement
The cost for this service is more than offset by the potential to re-engage lost-to-care patients who might otherwise might not have returned. Knowing the reason or reasons why they have not returned provides the insight often needed to reach out and re-connect.
Contact Us
Compare our process to your current survey process at no obligation.