Measurable Improvement Solutions.

Measurable Improvement Solutions.

Our Services

Patient & Consumer Surveys

Employee Surveys & HR Services

Custom Surveys & Consulting

Since 2003, the mission of The Crossroads Group is simply to help organizations “hear the voice of the customer or stakeholder” and to respond to that voice with meaningful action designed to produce a measurable result. As an organizational development firm specializing in survey design as well as improvement facilitation, The Crossroads Group helps organizations improve both effectiveness (doing the right things) and efficiency (doing things right), both of which are critical in today’s fast-changing competitive environment.

What Our Customers Are Saying

  • "Our health center has found that the Crossroads Group's surveys are priceless in terms of the opportunities for our Center to improve both internal and external processes and perceptions. I would recommend the service to any Center interested in improving performance and quality and managing provider performance."

    Chief Executive Officer - Healthcare Clinic (TN)

  • "With a broad array of services from focus groups to consumer surveys, engagement of The Crossroads Group would support the organizational development of any healthcare institution."

    Medical Director - Health Care Clinic (MA)

  • "Our executive management team, its clinic managers, and its Board of Directors have been very impressed with the quality of reports and turnaround time. Data display is easy to understand and helps the organization to target and coordinate opportunities for improvement."

    Associate Vice-President Quality Improvement - Health Care Clinic (CA)

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2024 Health Plan CAHPS Certified Vendor

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Official CPG Vendor